Terms & Conditions

Terms & Conditions

Axe Forestry Limited is a company registered in the Republic of Ireland. These terms and conditions are provided by Axe Forestry Limited (referred to as ‘us’, or, ‘we’ or ‘Axe Forestry Limited) for the information of visitors (referred to as ‘you’ or ‘your’) to our website. This website is only for use by persons who have attained the age of 18 years and over.

The use of this site indicates your acceptance of these terms and conditions. The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Please note that different terms (including prices, delivery charges and delivery times) may apply to purchases made in one of our stores. Very occasionally, the price displayed in your local store may differ from the price quoted on this website; this may be due to a store sale of ex-display stock or similar other price fluctuation.

We may change these terms and conditions at any time without prior notice to you. Any changes will take effect on the date they are posted on this website. You will be asked to read and accept the terms and conditions each time you place an order to ensure that you are familiar with the current terms and conditions prevailing at the time you place your order.

Please review our GDPR & Privacy Policy which also governs your visit to axeforestry.ie, to understand our practices.

These terms and conditions do not affect your statutory rights.

Description of Goods
All images, descriptive matter and specifications advertised on our site are for the sole purpose of giving an approximate description of the goods.The intention of Axe Forestry Limited is that all information on the website should be as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.

Payment and Price:
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order or purchase a similar product.

All prices on our website are in euro and are inclusive of VAT and subject to delivery charges which are indicated at the time of placing an order.

Use and Security:

You are entirely responsible for any and all activities that occur under your account which is provided by Axe Forestry Limited. You agree to notify us immediately of any unauthorised use or any breach of security.

We use Elavon to provide a secure and reliable payment processing service. Elavon are approved and certified by many financial institutions. There are several technological layers in place to ensure the confidentiality and integrity of information. All information when in transit is encrypted (128 bits) to ensure the privacy of sensitive information. Elavon have been accredited with Account Information Security certification by Visa. Elavon are registered with the data protection Commissioner as a ‘data processor’. Cardholder information is encrypted and not displayed in our reporting systems.

Acceptance of Order:
Any email or other acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order.

Acceptance of your order and the formation of a contract take place when the goods you have ordered have been dispatched to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our cancellation policy.

We reserve the right not to supply goods and to cancel your order in the event of a pricing error or omission.

Typographical Errors:
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account to the value of the incorrect price (including delivery charges).

Payment Methods:
We accept most major credit and debit cards including Visa, MasterCard, American Express and Laser. When ordering you must provide us with your exact billing address and telephone number, matching the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. 

Availability of Goods:
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Charges:
All delivery charges will be added to the price of the products at our checkout. It is our company policy that deliveries will be carried out internally using our company vehicles, however, in certain cases we will use external delivery methods i.e. courriers. 

Delivery Times:
We will endeavour to deliver consumer products within the Republic of Ireland within 5 working days from clearance of payment.
Please note we only supply goods within the Republic of Ireland. 
We will endeavour to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside of our control.
Any dates specified for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods.
If our suppliers or we are temporarily out of stock, we will notify you of this position. In respect of unforeseen delays from our suppliers you will have the right to cancel the order and we will refund any money paid by you for the goods. Alternatively, you can opt to purchase a similar product of equal value. At the time of delivery, you will be required to validly sign for the product at which time the product becomes your sole responsibility. In the scenario that your goods are not delivered within the timeframe outlined please contact us at 090-6630536 or at info@axeforestry.ie

As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order. From the time of delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery. Delivery of Firewood ie bulk bags, netted bags and loose loads will be delivered to kerbside/driveway.  Where possible and where access allows for delivery trucks/handling equipment we will endeavour to deliver the product to the preferred location at your address, ie rear of property, shed or fuel bunker.

Time Limitation for Notification of Claims:
If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days from delivery. It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 7 days from delivery. It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery. We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date. If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account.

Product Guarantees:
All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee, unless otherwise stated.

This does not affect your statutory rights.

Cancellation of Orders, Returns and Refunds:
If you are not totally satisfied with your purchase for any reason, you have the right to cancel your order within 7 working days from date of delivery for full credit or refund less any applicable delivery charges. It is your responsibility to return any such items in a pristine saleable condition in their original packaging. You will be wholly responsible for the return of the goods and any associated costs of return. Goods received back incomplete, damaged or in any condition other than saleable, will be returned to you and the cost of return carriage charged to your account. Prior to returning any products, please contact us within 7 days from the date of delivery. If you do not return goods within 7 days after you have informed us that you wish to cancel your order, your right to cancel will be revoked. We cannot cancel your purchase or refund your money if you return the product without proof of purchase.

Items sold on our website are generally intended for normal domestic and consumer use and not for re-sale or commercial use.

This does not affect your statutory rights

Access to axeforestry.ie
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Errors and Omissions:
We make every effort to ensure that the information on our site is accurate and up to date. We will promptly correct any errors brought to our attention.
We accept no responsibility for information or opinions from third parties, contained within this site or for the contents of links on this site.
Product photographs are for illustration only. Products may differ from the photographs shown Descriptions are supplied by the manufacturer and may change without notice.
We reserve the right to withdraw any item from sale, at any point prior to dispatch for whatever reason.

We value our customer’s satisfaction very highly. If you have any complaints regarding your order please email our customer support team at info@axeforestry.ie

Intellectual Property:
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to assist or facilitate any third party to copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. All brand names, logos and trademarks are property of the respective owners.


Last updated 08/11/2021